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Case Study: Develop End-User Portal using Microservices

OVERVIEW A financial services company wanted to rapidly develop a transactional portal for storing customer financial data and make the data available to customer service personnel.   PROBLEMS / CHALLENGES The organization had made significant investments in its digital platforms and business optimization efforts but needed to streamline processes (such as allowing

April 6, 2019

CTO vs COO? What’s the Difference in a Technology Company?

  CTO vs COO? What's the difference? We sponsor TechDebates.org because we believe strongly in the idea of sharing experiences and ideas. For centuries, people have used stories to pass on knowledge. I personally believe successful tech leaders have an obligation to pass their opinions and learning on to the next generation. At

March 20, 2019

Case Study – Implementing an Isolated SaaS with AWS

The European market leader in the on-demand mobile transportation, delivery, and logistics industry implemented an isolated SaaS with a reporting interface. This project provided statistics on KPIs, handled 100,000 orders per day, and achieved 99.8% uptime. Gett is the European market leader in the on-demand mobile transportation,

March 19, 2019

Case Study: Artificial Intelligence Bias in Medicine

  Lisa Falco is the Director of  Data Science at Ava AG, a San Francisco and Zurich based firm dedicated to using artificial intelligence (AI) to offer women insights about their fertility and reproductive health. Lisa will be speaking on March 28, 2019, Techdebates.org in Zurich discussing whether or not AI can be

March 17, 2019

Rebel Case Study – Chat Bot Development

Problem Rebel is an online lending platform that is leading a change in the Brazilian financial system by offering personal loans to customers that are fast and secure with the help of smart contract technology. Rebel wanted to develop chat bots that would not only assist their internal customer service representatives but also enhance

March 16, 2019

Case Study – Human Interest Web Application Development

Challenge Human Interest is revolutionizing the way small businesses in the US manage 401k plans for their employees. They knew assistance was needed to improve their user experience requiring a new mobile interface adapted to support a variety of devices. This required a mobile-friendly application that would support and enhance credibility with customers, clients,

March 13, 2019

Customer Success Management – Defining and Exploring Best Practices

  A definition of “customer success management” (CSM) is needed before offering tips on its implementation. Fundamentally it’s a deliberate strategy for maximizing the value of customers in a sustainable and long-term manner. The “deliberate” part is important because it means a company has to actively manage their business-customer relationships. They must consider

December 12, 2018