Rebel is an online lending platform that is leading a change in the Brazilian financial system by offering personal loans to customers that are fast and secure with the help of smart contract technology. Rebel wanted to develop chat bots that would not only assist their internal customer service representatives but also enhance their customer’s experience while lowering costs. However, before Rebel’s chatbot could assist customers, they needed to first enrich its knowledge-base and train the chatbot by utilizing the expertise of their customer service agents.
Sphere and Rebel also grew the knowledge database to provide quicker and more tailored answers. For example, if a customer asked about the status of their loan, Rebel needed their chatbot to first ask for the loan ID and then open the back-end application to contextualize the loan ID.
Machine learning and an open NLP framework were used to improve the chatbot’s ability to learn and interact with customers. Once the chatbot was completed, Sphere provided full maintenance and technical support. Through this approach, Rebel was able to achieve their business goals by reducing costs and creating a competitive advantage by adopting the technology that will play a key role in the future of customer support.
CreditNinja is a fast-growing web loan application and approval service. It requires a loan approval workflow and high-quality solutions and fast code delivery to keep rapid development. 3rd party services needed to be efficiently integrated in order to fetch and...read more
The client needed help building mobile products on an accelerated timeframe OVERVIEW Sphere was asked to build a mobile application that allows employees to pay for a taxi using a corporate account. The goal was to build a MVP within 3 months that shares 90%+ or more...read more
OVERVIEW A financial services company wanted to rapidly develop a transactional portal for storing customer financial data and make the data available to customer service personnel. PROBLEMS / CHALLENGESThe organization had made significant investments in its digital...read more