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How An Effective Service Desk Improves Productivity And Operations In The Mid-Market

The reality is that many mid-market and even a significant number of larger organizations don’t have effective service desk software. They are running on spreadsheets or email and possibly decade old service desk software. An effective service desk provides the engine that drives fast resolutions and remediation of user problems. The most common use of service desks is for IT technical support. But its use can also target customer service, operations and other departments.

Midsize organizations have several unique needs for their service desk solution that include affordability, ease of use, and a delivery of fast “time to value.” Some service desk products are just too big and complicated. But there are well-positioned solutions such as JIRA Service Desk from Atlassian that are designed to improve the results of the service desk in organizations of this size.

What You Will Learn


  1. The financial and operational benefits of implementing a service desk solution
  2. The 7 Key Features of Best of Breed Service Desk Solutions
  3. How one solution, JIRA Service Desk from Atlassian is affordable, easy to use, and delivers fast “time to value.”

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