Integrating Jira & Salesforce to enable teams to efficiently communicate and exchange data

A US-based commercial software company reached out to us to connect their Salesforce and Jira platforms so that their product and customer support teams can work together efficiently. The company’s customer support organization recently migrated to Salesforce from a competitor CRM, and in order to efficiently assign and track escalated service requests, they were looking to establish an automated and integrated workflow between the two teams and two disparate platform.  We built an integration to ensure that both teams can communicate and pass information between each other and the customer, ensuring all systems have consistent and relevant details, information and issue resolution status.

March 2, 2022