How We Solved It
The new company brought in a VP of Technology with experience in implementing core business applications and digital transformation execution. The executive engaged with Sphere to provide cross-functional expertise in the areas of digital marketing and CRM, accounting and finance and systems integration to expedite this comprehensive implementation.
A combination of due-diligence documentation and a 2-week functional discovery sprint allowed the team to deliver high-level BRD documents that specified future systems technical and functional requirements. Augmenting your team with Sphere’s capabilities at this stage of the engagement saves money and time later.
Best-of-breed cloud applications were selected to fulfill the business requirements in the timeframe provided, the NetSuite ERP and Hubspot CRM were selected to replace a mix of loosely integrated legacy applications of the parent company (SAP ECC/MS Dynamics, Saleslogix CRM, ). Both systems satisfied implementation timeline, cost, hosting, international data storage regulations, multi-subsidiary and multi-currency, integration capability, user access (web-based, mobility, MFA) and over 80% out of the box functional requirements.
During discovery and throughout implementation, key resources were identified within the new organization to actively participate in the system configuration process. Expediting system adoption as well as providing real-time feedback to QA.
Post Implementation Support:
During the discovery phase, some integration workflows and automations were identified as risks against meeting the deadlines specified by the TSA. In order to deliver on time, these integrations would be delivered post the “ Go Live” date. It was important to identify complex but non-critical processes to reduce risk in the project. A post rollout phase to stabilize the systems and focus on the predefined outstanding scope was initiated shortly after the global rollout. Identifying these issues before they become bottlenecks is the reward for engaging with teams highly-experienced in complex product integrations and Agile methodologies like Sphere.