BankingSupport
Frontline questions. Answered, and cited.
Answers frontline staff questions about banking policy, product terms, and procedures, every answer cited to the specific internal manual section it came from. Built for banks with hundreds of branch and call-center staff fielding customer questions.
Answers cited to your manual, in seconds. Built on Sphere AI Foundry.
banking_qa — query #BQ-40912LIVE
00:00Ingest → question from teller, overdraft fee waiver policyread
00:02Search → product manual + policy updatespassed
00:03Match → waiver eligible, first occurrence in 12 monthspassed
00:04Cross-check → recent policy update changes thresholdflagged
00:05Answer → cited response returnedsealed
response time 4ssources cited 2/2supervisor review optional
Organizations around the world trust us
Built on Sphere AI Foundry·Answers cited to your manual·21 years, 300+ clients
Frontline questions don't scale with product complexity
A single policy or product question means a teller or call-center rep flipping through a product manual or messaging a supervisor, while a customer waits at the counter or on the line. At low volume that's manageable. Across hundreds of staff and constantly updated product terms, it's the reason two branches give a customer two different answers to the same question.
87%
faster answer vs. manual manual-search
2
sources cross-checked and cited per answer, on average
100%
of answers traceable to a manual section or policy update
Question in, cited answer out
Four steps, every one logged and citable back to your own manual.
01
Ingest
Reads the question directly from your systems
A plain-language question from a teller, call-center rep, or branch staff — asked from your internal chat or helpdesk tool. No separate upload step.
Example query
"Is this customer eligible for an overdraft fee waiver?"
02
Search your manual
Searches the product manual and recent policy updates together
The current product manual, procedure guide, and recent policy updates — searched together, so a stale answer never wins over a recent change.
Cross-reference
Cross-referencing overdraft policy and Q3 policy update
03
Cite every answer
No answer without a citation
Each answer links back to the exact manual section or policy update it came from — the citation travels with the answer, not as a separate lookup.
Cited finding
Waiver eligible for first occurrence in 12 months — threshold updated in the August policy revision.
cited to Product Manual §6.1, Policy Update 2026-0804
Classify & route
One answer, flagged when recently changed
The agent returns a direct answer, flags one grounded in a recent change so staff know it's new, or escalates when policy is genuinely ambiguous.
Classification
Answer confirmedAnswer — recently changed ✓Escalate to supervisor
10 fields, every one cited
What the agent returns with every answer.
Answer summary & confidence flag
Source citation (manual section or policy update)
Product or procedure context
Recent-change flag
Prior related-question history
Customer-facing script suggestion
Escalation recommendation
Manual version & effective date
Response draft
Supervisor review checklist
Typical inputs
What the agent reads, and what it connects to.
Documents
- Product manual and procedure guide
- Policy updates and bulletins
- Prior staff Q&A history
Systems
- Internal chat or helpdesk platform
- Core banking system (read-only context)
- Document repository or knowledge base
Is this the right fit?
Built for volume — not a one-off question.
✓ Works best for
- Banks with 100+ frontline staff fielding customer questions
- Institutions with frequently updated product terms
- Operations wanting every answer traceable to the current manual
Too small for
- A single edge-case question a supervisor can answer faster than configuring the search
- Replacing supervisor judgment on a genuinely novel policy exception
- Products or policies with no documented manual to cite
Grounded in your manual, not a black box
Compliance-first, the same standard every Sphere agent is held to.
The agent answers only from your current product manual and policy updates — it flags ambiguity rather than guessing when policy is unclear. Every answer sits between a staff question and the customer conversation, never past it without staff judgment.
Answers reference the specific manual section and effective date directly — the same audit-trail standard every Sphere agent on the Foundry is held to.
Prerequisites current manual connected
The current product manual and policy updates are required before the agent will answer with confidence.
Human review optional
A supervisor reviews escalations — direct answers grounded in current policy need no additional sign-off.
Regulatory grounding manual-cited
Answers reference the specific manual section and effective date directly in every response.
Foundation Sphere AI Foundry
Access controls and audit trail configured here carry forward to every other agent you deploy.
Frequently asked
Does the Banking Policy & Product Helpdesk Agent replace a supervisor?
No. It answers routine, well-documented policy questions and escalates genuinely ambiguous ones — a supervisor still resolves anything outside current policy.
What topics does it cover?
Account terms, fee policy, and common procedures out of the box. Additional product lines can be added during onboarding.
How does it integrate with our internal systems?
It reads directly from your internal chat or helpdesk platform, with read-only core banking context where relevant — no separate upload step required. Integration scope is confirmed during deployment planning.
Is every answer traceable to the current manual?
Yes. Every answer cites the specific manual section and effective date it came from — there is no answer without a citation back to the source.
How is this different from a generic internal FAQ bot?
It's built to cross-check the manual against recent policy updates so staff never get a stale answer, not a static FAQ list. It runs on Sphere AI Foundry, so the access controls and audit trail configured here carry forward to other agents you deploy.
Hear from
our clientsHear from our clients
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
Ben Crawford
Senior Product Manager at Enova Financial
I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.
Mark Friedgan
CEO at CreditNinja
Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.
René Pfitzner
Co-Founder at Experify
Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.
Bruce Burdick
Chief Information Officer at Integra Credit
We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.
Jemal Swoboda
CEO at Dabble
The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.
Arthur Tretyak
Founder and CEO at IntegraCredit
With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
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Start here
See it on your own policy questions
Bring three real frontline questions to the demo. We'll show the cited answer live — sources, citations, and any recent-change flags, from your own manual.
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