Products / Support Intelligence
Support answers from your own documents — not the open internet.
Grounds every support resolution in your operational reality — manuals, SOPs, and history — so agents answer in minutes what used to take escalation chains days.
21 years enterprise engineering300+ clients · 28 countriesNPS 75
Organizations around the world trust us
What it does
Grounded answers, not plausible guesses.
Support Intelligence does not answer from the open internet or a general model’s training data. It answers from what your organization actually knows — cited, current, and specific to your operation.
Grounded, cited resolution
Every answer traces back to a manual, SOP, or past ticket — so agents and customers can see why the answer is what it is.
Escalation reduction
Resolves well-documented tickets outright and gives agents a grounded first draft on the harder ones.
Shares a brain with Company Brain
Support Intelligence and Company Brain read from the same governed knowledge base.
Works with your systems
Deploy against existing ticketing and knowledge-base tools via SphereIQ Connect.
Real results
Proof, not projections
Every number comes from a named outcome, not a target or an estimate.
60%
faster call summarization, handling more interactions daily
In their own words
Verified by the people who signed off on it
“Sphere consistently demonstrated a high level of accountability, technical expertise, and executive partnership.”Abhishek Karan — BP
“Their combination of product thinking, engineering expertise, and execution discipline enabled impactful solutions.”Matt Norman — DigitalOcean
“Sphere approached AI transformation the right way — starting with workflows and data governance.”Ilya Kaminsky — Summit Financial Management
Where to start
See Support Intelligence running on real documents.
A 30-minute walkthrough grounded in your manuals and ticket history — tailored to your support stack, not a generic script.
Book a DemoFAQ
Straight answers
How is Support Intelligence different from a generic AI chatbot?+
A generic chatbot answers from the open internet. Support Intelligence answers only from your own manuals, SOPs, and ticket history — every response is grounded and traceable.
Does this replace our support team?+
No. It resolves repetitive, documented tickets quickly and gives agents a grounded first answer on the hard cases.
What if our documentation is outdated or scattered?+
It works with real-world documentation, including scattered sources. Gaps and conflicts surface as data-quality signals instead of silent wrong answers.
How does this connect to the rest of the SphereIQ suite?+
It shares the same governed knowledge base as Company Brain and reads from Sphere Data Platform through SphereIQ Connect.
How do we know if we need this first?+
A 30-minute demo can show whether Support Intelligence should be the first move for your support operation.