New · Associations & PublishersSupport
One member question. Answered like you know who's asking.
Persona-aware Q&A across your standards, journals, and conference proceedings — every answer cited to the exact publication and page, and tuned to whether the person asking is a student member, a practicing member, or a corporate sustaining member. Piloted against a 90-book engineering association corpus.
90-book pilot corpus, every answer cited. Built on Sphere AI Foundry.
member_knowledge — session #M-2290LIVE
00:00Question → "What's the allowable weld tolerance in Ch. 9?"read
00:02Persona check → practicing member, structural disciplinematched
00:05Search → Standard 117-2023, journal cross-refs3 hits
00:08Conflicting guidance → 2019 proceedings paper predates standardflagged
00:09Answer composed → cited to Std 117 §9.4, p.212sealed
response time 9scitation coverage 100%escalation none needed
Organizations around the world trust us
Built on Sphere AI Foundry·90-book pilot corpus·21 years, 300+ clients
Your library is deep. Your member services team can't be everywhere in it
A member with a real technical question doesn't want a search box that returns twelve PDFs — they want an answer, with the right citation, pitched at their level. Today that means an email to member services, a staff member who may not be the subject expert, and a multi-day wait while the question gets routed to the right committee liaison. Multiply that across every standard, every journal volume, and every proceedings archive you publish, and the backlog never clears.
9s
average response time vs. a multi-day staff lookup
90
books in the pilot corpus, spanning standards to proceedings
100%
of answers cited to a specific publication and page
Question in, cited answer out
Four steps, every one logged and citable back to the source publication.
01
Ingest
Reads your entire published library, not a single PDF
Standards and codes, peer-reviewed journal articles, conference proceedings, committee reports, and member-only guidance — indexed directly from your digital library or DRM platform. No separate upload step.
Source library
90-book pilot corpus
02
Recognize the persona
The same question, answered at the right depth
Membership tier, stated discipline, and role — student, practicing, or corporate sustaining member — shape the framing and depth of the answer without touching what's cited.
Example query
"What's the allowable weld tolerance in Chapter 9?"
03
Cite every answer
No answer without a citation
Each answer links back to the exact standard section, journal article, or proceedings paper and page it was drawn from — the citation travels with the answer, not as a separate lookup.
Cited answer
Allowable weld tolerance for structural steel connections is ±1/16 in. under standard load conditions.
cited to Standard 117-2023 §9.4, p.21204
Flag conflicts & route
Surfaces where guidance disagrees, instead of guessing
When an older proceedings paper or a superseded guidance note conflicts with the current standard, the agent flags the conflict and routes to a staff subject expert rather than picking a side.
Conflict handling
Current standard citedConflict flagged ✓Auto-resolved
10 fields, every one cited
What the agent returns with every member answer.
Direct answer, plain language
Source publication & page citation
Governing standard section number
Membership tier / persona match
Related journal cross-references
Superseded-guidance conflict flag
Recommended next reading list
Committee-of-record attribution
Escalation recommendation
Full interaction transcript for QA
Typical inputs
What the agent reads, and what it connects to.
Documents
- Published standards, codes, and technical guidelines
- Peer-reviewed journal articles and back issues
- Conference proceedings and symposium papers
- Technical committee reports and interpretations
- Member-only guidance notes and FAQs
- Continuing-education course materials
Systems
- Association management system (AMS)
- Digital library / DRM and content platform
- Help desk and member services ticketing tool
Is this the right fit?
Built for a real publication library — not a single handbook.
✓ Works best for
- Associations and standards bodies with a large, multi-format publication library
- Membership tiers where the same question needs a different depth of answer
- Member services teams fielding recurring technical lookups
Too small for
- A single handbook a staff member can search faster than configuring personas
- Replacing a technical committee's final interpretation authority
- A library with no fixed publication set, updated ad hoc with no version control
Grounded in your published record, not a black box
Compliance-first, the same standard every Sphere agent is held to.
The agent only answers from the publications you've indexed, and it flags rather than silently resolves any conflict between a current standard and an older journal or proceedings entry. A staff subject expert reviews any answer touching a disputed interpretation or a membership-status decision before it goes back to the member.
Access controls and audit trail scope the same way across any regulated or member-sensitive deployment — see how the same governance standard applies in Governed AI for Member Organizations and Private LLM Deployment for Associations and Publishers.
Prerequisites indexed library
A defined, version-controlled publication set must be indexed before the agent will answer against it.
Human review required
A staff subject expert reviews any answer touching a disputed interpretation or membership decision.
Regulatory grounding source-cited
Every answer cites the governing standard, journal, or proceedings entry directly, with conflicts flagged rather than resolved silently.
Foundation Sphere AI Foundry
Access controls and audit trail configured here carry forward to every other agent you deploy.
Frequently asked
Does the Member Knowledge Agent replace our member services staff?
No. It handles the first-line lookup across your standards, journals, and proceedings so member services can focus on judgment calls, escalations, and relationship work. A staff member still reviews any answer that touches a membership decision or a disputed interpretation.
What content library does it search?
Published standards and codes, peer-reviewed journal articles, conference proceedings, technical committee reports, and member-only guidance documents. The pilot corpus covers roughly 90 books; additional publication types can be added during onboarding.
How does persona-awareness actually change an answer?
The same question returns a different depth and framing depending on whether the asker is a student member, a practicing engineer, or a corporate sustaining member — citations stay identical, but the explanation, terminology, and recommended next reading adjust to the membership tier and stated role.
How does it integrate with our existing membership and publishing systems?
It reads directly from your association management system, digital library or DRM platform, and help desk ticketing tool — no separate upload step required. Integration scope is confirmed during deployment planning.
Is every answer traceable back to a specific publication?
Yes. Every answer cites the specific standard section, journal article, or proceedings paper and page it was drawn from — there is no answer without a citation back to the source publication.
Hear from
our clientsHear from our clients
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
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Senior Product Manager at Enova Financial
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Mark Friedgan
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CEO at Dabble
The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.
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Founder and CEO at IntegraCredit
With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
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Start here
See it on your own publication library
Bring a sample of your standards, journals, or proceedings to the demo. We'll show the answer output live — persona framing, citations, and conflict flags, on your own documents.
Looking for a different workflow? Browse the full Agent Catalog.
Talk to a solutions architect
Direct to a senior architect — never a sales queue. Replies within one business day.
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