For a quick refresher, the software design document does as its name implies. It spells out the software’s architecture, interface, and data designs in a written and structured format. These documents are important because they set the expectations. The software provider should mandate software design documents are created with every
Does your company need to modernize legacy software? Here we describe not only what the issues with legacy software are, but how to fix them effectively. Out with the old, in with the new – that’s how the saying goes. There comes a time in any program’s lifecycle when even
Metrics mean accountability. They hold the team accountable for the work they’re putting in. This doesn’t mean the metrics are just for managers to hold over everyone’s heads. Their main purpose is to improve the results of the team by pointing out areas of excellence as well as shortcomings. Without
Automation is a buzzword in the tech industry nowadays, and for a good reason. The fact that there are so many devices powered with software and artificial intelligence (AI) enables organizations to save time, money, and effort for team members. But even in this tech-driven age, many are still wary
Automation testing typically brings with it several money-saving opportunities. It allows companies to save time by running tests continuously. It offers frequent reporting, the benefits of consistency, and exactness. Manual testing can produce costly oversights, which then need to be corrected. This outdated type of testing is also a cash-draining
Achieving a high level of customer success is a requirement for all serious businesses, and optimizing QA automation is an important step in getting there. When it comes to managing customer success, companies can’t be too attentive. While a phrase like ‘customer success’ might seem simple enough, it has a
In 2004, two business strategists named Renee Mauborgne and W. Chan Kim released a book called Blue Ocean Strategy and forever transformed the way we see innovation and disruption. The concept is simple: first, we start with a red ocean. It symbolizes a market space crowded with competition, not unlike a stretch of the Pacific
A definition of “customer success management” (CSM) is needed before offering tips on its implementation. Fundamentally it’s a deliberate strategy for maximizing the value of customers in a sustainable and long-term manner. The “deliberate” part is important because it means a company has to actively manage their business-customer relationships. They must consider these relationships as
Getting applications to market is a common objective for any tech-enabled company. While the motive may vary, some obvious benefits are seen in capturing revenue, sales, staying ahead of the competition in the marketplace and maintaining pole position as a market leader. Making improvements in your time to market can
Digital strategy is an “all-in” affair. You have to get the whole team on board because a digital strategy is disruptive. According to research from McKinsey, there are several battles organizations need to overcome before they reach a digital transformation state. Reaching such a point is against-the-odds because of multiple reasons, including internal opposition,
