Integrating Jira & Salesforce to enable teams to efficiently communicate and exchange data

Integrating Jira & Salesforce to enable teams to efficiently communicate and exchange data

A US-based commercial software company reached out to us to connect their Salesforce and Jira platforms so that their product and customer support teams can work together efficiently. The company’s customer support organization recently migrated to Salesforce from a competitor CRM, and in order to efficiently assign and track escalated service requests, they were looking to establish an automated and integrated workflow between the two teams and two disparate platform.  We built an integration to ensure that both teams can communicate and pass information between each other and the customer, ensuring all systems have consistent and relevant details, information and issue resolution status.

March 2, 2022
Sphere’s Custom Atlassian Solution for Delta Dental

Sphere’s Custom Atlassian Solution for Delta Dental

Since 2014, Delta Dental has been facing a significant digital transformation. The company’s growth necessitated the expansion of their software development and IT teams. Delta Dental required a sophisticated tool for managing all the development projects and initiatives, as well as a top-level collaboration platform for document management. To implement this solution, they first needed assistance with the migration from their legacy bug tracking system. In phase two, the senior management team required additional consulting and training on Agile Development, as well as assistance with finding a collaboration platform for document management.

July 7, 2020