Author
Luke Suneja
Client Partner
4 posts by this author
Company Brain for Customer Support: AI That Knows Every Answer, Every Time
Every agent knows part of the answer. The ticket system knows part of the history. The runbook knows part of the procedure. The customer waits on the line while three people are simultaneously searching for the same piece of information across three different tools — the operating reality of most enterprise support and operations teams.
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Company Brain for Sales Teams: AI That Knows Your Deals, History, and Product Better Than Any Rep
Sales organizations are sitting on more institutional knowledge than almost any other function — CRM accounts, call notes, proposals, objection history, competitive intelligence, prior-deal precedent — and the active reps can rarely retrieve it when a live deal needs it.
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The AI Silo Trap: Why Giving Everyone a Different LLM Subscription Is Making Your Company Worse at AI
Your org chart probably has more AI licenses than AI strategy. Here's the bill coming due.
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Wiring Claude Directly Into NetSuite for Analytics? Here's the Expensive Mistake Hiding in That Shortcut
A few hard-won lessons from sitting in rooms with CFOs and controllers who tried the fast way first.
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