Revolutionizing Operations
How Sphere’s NetSuite Integration Transformed Cirrus LED’s Efficiency and Growth
Challenge
Cirrus faced ERP limitations with Odoo, lacked integration; Sphere proposed NetSuite for comprehensive efficiency and cohesion.
Services Utilized
NetSuite Implementation, Staff Augmentation
Results
Sphere led the NetSuite implementation, improving data capture, efficiency, and integration with Salesforce and HubSpot. Results include streamlined operations, enhanced customer experience, and improved reporting.
Transforming Business Operations: Cirrus LED’s ERP Upgrade Challenge
The challenge faced by Cirrus LED (Cirrus) was to upgrade their existing Enterprise Resource Planning (ERP) system, Odoo, which had become insufficient for their needs. They approached Sphere with the following problems:
The challenge for Sphere was to address these issues by implementing NetSuite, an Oracle ERP with a robust set of features and capabilities. Additionally, they needed to create seamless integrations between NetSuite and Cirrus’s other critical systems, such as Salesforce and HubSpot. This involved the task of creating an integrated system that would connect accounting, sales, warehouse, and customer service operations, ultimately streamlining Cirrus’s business processes and improving their overall operational efficiency.
• Limited Functionality: Odoo lacked the depth of functionality required to efficiently process transactions and capture essential data for their operations.
• Lack of Integration: Cirrus was using various other business systems, such as Salesforce and HubSpot, that were not integrated with their ERP (Odoo). This resulted in disjointed and inadequate systems that hindered their overall efficiency and productivity.
Cirrus Boosts Efficiency and Connectivity
To address the issues, Sphere proposed and implemented the following solution:
The combined efforts of implementing NetSuite and integrating it with other systems addressed Cirrus’s issues effectively. The new NetSuite ERP system provided expanded functionality, enabling Cirrus to capture the required data, streamline their processes, and have a robust ERP platform capable of supporting their future growth. This entire project was completed within a timeframe of 9 months from project initiation.
• Implementation of NetSuite ERP: Sphere led the implementation of NetSuite, an Oracle ERP system used by thousands of clients globally. This implementation involved several steps: Design Solution: Sphere designed a solution tailored to Cirrus’s specific needs and requirements.
• Implementation and Testing: The NetSuite solution was implemented and thoroughly tested to ensure it met Cirrus’s business processes and goals.
• Data Migration: Sphere cleaned and converted Cirrus’s existing data to ensure a smooth transition to the new system.
• Support for Launch: Sphere provided support during the launch phase to ensure a successful transition to the new ERP system.
• Integration with Other Systems: In addition to implementing NetSuite, Sphere also built an integration solution that connected NetSuite with Cirrus’s other key systems, including Salesforce and HubSpot. This integration was based on the Celigo iPaaS platform, a no-code solution that simplifies the process of building and maintaining integrations without the need for developer assistance.
Seamless System Upgrade Drives Efficiency and Customer Satisfaction
The integration of this system delivered the following results:
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• Efficient Order and Return Processing: Seamless information sharing between Salesforce and NetSuite resulted in swift order and return processing.
• Unified Source of Truth: Sales, operations, and customer service teams had a single, reliable source of data, reducing confusion and improving collaboration.
• Streamlined Internal Operations: The system optimized internal processes, enhancing overall operational efficiency.
• Enhanced Customer Experience: Advanced shipping and credit card processing capabilities elevated the customer experience, making transactions smoother and more convenient.
• Comprehensive Accounting Visibility: The accounting team gained full visibility and robust reporting tools, simplifying financial management.
• Workflow and Approval Enhancements: New workflows and approval processes within NetSuite unlocked additional functionality, streamlining operations further.
• Improved Cross-Departmental Reporting: Enhanced reporting capabilities benefited all departments, providing valuable insights across the organization.
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Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
Ben Crawford
Senior Product Manager at Enova Financial
I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.
Mark Friedgan
CEO at CreditNinja
Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.
René Pfitzner
Co-Founder at Experify
Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.
Bruce Burdick
Chief Information Officer at Integra Credit
We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.
Jemal Swoboda
CEO at Dabble
The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.
Arthur Tretyak
Founder and CEO at IntegraCredit
With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
