Custom

built order processing and fulfillment capabilities on top of Salesforce

Overview

A global UK-based leader in the fuel and energy space has tapped Sphere to custom-build order processing and fulfillment capabilities on top of their Salesforce platform for their EV Charging Solutions product. Sphere is working with a world-renowned global organization on developing a global network of electric vehicle charging stations, as the century-old company is transforming to create a net zero carbon world by 2050. As part of this global initiative, the organization is developing a network of public and private EV Charging Solutions they customize, sell, and deploy. The organization has standardized on Salesforce for order intake and full end-to-end coordination of delivery products and services necessary to install and provision the ordered equipment. Sphere Partners is involved in the development of the global charging network for private and business users, as well as the back-office systems required by the global business and their wide network of resellers and partners.

The Challenge

The company offers multiple types of order intake sources and fulfillment processes based on a matrix of complex decisions. The solution is geared towards various types of customers, from individuals procuring private-use home charge points, resellers packaging home and business charge points packaged with their primary brand products, various large fleet customers, to municipal and national government entities.

Each type of customer has a different order portal, equipment offering, installation requirements and payment processes. The company expects to have a single source of truth system for all business processes while customizing the order processing and coordinating the fulfillment experience for their customers based on a number of different factors. Integrating and scaling the back-office systems to grow with the expanding network of resellers and partners across the globe was not a small feat to tackle, ensuring stringent requirements are met for usability, scalability, security, localization, and a top-notch customer experience.

How It Was Solved

Sphere helped the client to architect the infrastructure from the ground up, microservices strategy, a scalable integrated-services framework and a headless Content Management System while developing a dynamic workflow process for order entry and fulfillment process on top of Salesforce. The Salesforce platform is poised as the “System of Truth” for all new orders, processing workflow, delivery status, installation coordination and service coverage across each department’s custom-built and/or Off-the-Shelf tool data.

A custom-extended localization engine processes all data in and out of the system to ensure data integrity while delivering information in a localized syntax. The multi-cloud solution is architected to balance and scale usability across AWS and Azure cloud services based on the cost of operations, localized government compliance regulations, and best practices per each of the architectural components utilized.

The Results

Empowered our client for ultra

rapid growth to support aggressive B2B reseller onboarding. Avoid manual workflows. A streamlined approach to process and fulfill 1000s of orders per day from a B2B channel.

Leverage Salesforce as the central hub for…

Leverage Salesforce as the central hub for automated Service, Marketing and Sales

Ability to centrally pre

qualify buyers with credit through further integrations.

Integrated chatbots and knowledgebase for customers to…

Integrated chatbots and knowledgebase for customers to automate customer interactions and enable an intelligent self-service model.

Leverage Marketing Automation to drive opportunity follow

up with consumers directly to support a B2C model.

Single source of truth for order intake,…

Single source of truth for order intake, order processing, and order management.

Organizations around the world trust us

Hear from

our clients

Hear from our clients

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors