Full cycle chatbot application using

machine learning and NLP framework

Overview

Rebel is an online lending platform that is leading a change in the Brazilian financial system by offering personal loans to customers that are fast and secure with the help of smart contract technology.

How We Solved It

Sphere implemented a full-cycle chatbot development approach for Rebel through language parsing, syntax parsing, and machine learning technologies. The original XML interface of the chatbot was enhanced by using React.js and Angular.js for the web-facing application, and Spring Boot and JavaScript for the back-end. The new interface successfully removed the “rough edges” of the chat bot, and allowed it to assist both internal representatives and Rebel’s customers.

Sphere and Rebel also grew the knowledge database to provide quicker and more tailored answers. For example, if a customer asked about the status of their loan, Rebel needed their chatbot to first ask for the loan ID and then open the back-end application to contextualize the loan ID.

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Hear from our clients

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors