Cross-functionalNew · Product
Feedback in. PRD out, cited.
Synthesizes customer feedback, support tickets, and sales call notes into a draft PRD — every requirement cited back to the feedback it came from. Built for product teams triaging hundreds of feedback items a quarter.
11 cited fields per draft. Built on Sphere AI Foundry.
prd_synthesis — draft #PRD-21077LIVE
00:00Ingest → feedback batch, "bulk export" requestread
00:03Cluster → 34 mentions across support + sales notespassed
00:05Prioritize → top 3 by ARR-weighted accountspassed
00:08Draft → PRD sections generated, cited to ticketsflagged
00:09Disposition → Ready for reviewrouted
draft time 9sfields cited 11/11PM review required
Organizations around the world trust us
Built on Sphere AI Foundry·Every requirement cited·21 years, 300+ clients
Feedback synthesis doesn't scale with backlog size
Turning scattered feedback into a PRD means a PM reading through support tickets, sales call notes, and community requests one at a time, tagging themes by hand, and writing up requirements from memory of what came from where. At low volume that's manageable. Across hundreds of feedback items a quarter, it's the reason good signal gets buried and the same request gets "discovered" three times.
80%
faster first-draft PRD vs. manual synthesis
11
fields extracted & cited per draft
100%
of requirements traceable to a source feedback item
Feedback in, cited PRD out
Four steps, every one logged and citable back to the source feedback.
01
Ingest
Reads feedback directly from your systems
Support tickets, sales call notes, and community or NPS feedback — read from your helpdesk, CRM, or feedback tool. No separate upload step.
Source cluster
PRD-21077 — "bulk export" feature cluster
02
Cluster & prioritize
Groups related feedback into themes
Individual mentions are clustered by theme and weighted by account ARR and frequency, not just raw mention count.
Example query
"How many ARR-weighted accounts have asked for bulk export?"
03
Cite every requirement
No requirement without a citation
Each draft requirement links back to the exact ticket, call note, or survey response it came from — the citation travels with the requirement, not as a separate lookup.
Cited finding
34 mentions across 19 accounts representing $1.2M ARR requested bulk export in the last quarter.
cited to ticket #TK-8821, call note 2026-08-1404
Classify & route
One disposition, one draft PRD
The agent returns Ready for Review, Needs Engineering Scoping, or Insufficient Signal, with a draft PRD and consolidated citation list routed to the PM.
Disposition
Ready for ReviewNeeds Eng Scoping ✓Insufficient Signal
11 fields, every one cited
What the agent extracts into every draft PRD.
Draft summary & disposition
Feature theme & mention count
ARR-weighted account list
Source ticket/call/survey citations
Suggested user stories
Suggested acceptance criteria
Prior related-request history
Competitive or market context (where available)
Consolidated citation list
PM review checklist
Typical inputs
What the agent reads, and what it connects to.
Documents
- Support tickets
- Sales call notes or CRM opportunity notes
- Community/NPS feedback exports
- Prior PRDs or roadmap items on related themes
Systems
- Helpdesk / support platform
- CRM
- Feedback or community platform
- Roadmap tool
Is this the right fit?
Built for a live feedback backlog — not a one-off request.
✓ Works best for
- Product teams triaging 100+ feedback items a quarter
- Teams standardizing PRD structure and requiring source citations
- Leadership wanting every requirement traceable to real customer signal
Too small for
- A single stakeholder request a PM can scope faster than configuring the synthesis
- Replacing PM judgment on prioritization or scope
- Early-stage products with too little feedback volume to cluster
Grounded in the feedback, not a black box
Compliance-first, the same standard every Sphere agent is held to.
The agent drafts only from the feedback it's given, and every requirement sits between raw feedback and a PM's own prioritization call — never past it. A PM reviews and edits every draft before it becomes a roadmap commitment.
Requirements reference the specific ticket, call note, or feedback item directly — the same audit-trail standard every Sphere agent on the Foundry is held to.
Prerequisites feedback connected
Support, CRM, and feedback sources must be connected before the agent will draft with confidence.
Human review required
A PM reviews and edits every draft before it becomes a roadmap commitment — never fully autonomous.
Source grounding citation-required
Requirements reference the specific ticket, call note, or feedback item directly in every draft.
Foundation Sphere AI Foundry
Access controls and audit trail configured here carry forward to every other agent you deploy.
Frequently asked
Does the PRD & Feedback Synthesis Agent replace a PM?
No. It drafts a cited first pass for a PM to review, edit, and prioritize — the PM still owns every roadmap decision.
What feedback sources does it draw from?
Support tickets, sales call notes, and community/NPS feedback out of the box. Additional sources can be added during onboarding.
How does it integrate with our helpdesk, CRM, or roadmap tool?
It reads directly from your helpdesk, CRM, feedback platform, or roadmap tool — no separate upload step required. Integration scope is confirmed during deployment planning.
Is every requirement traceable to real feedback?
Yes. Every draft requirement cites the specific ticket, call note, or survey response it came from — there is no requirement without a citation back to the source.
How is this different from a generic AI writing tool?
It's built specifically to cluster and cite real customer feedback into a structured PRD, not generate requirements from a prompt alone. It runs on Sphere AI Foundry, so the access controls and audit trail configured here carry forward to other agents you deploy.
Hear from
our clientsHear from our clients
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
Ben Crawford
Senior Product Manager at Enova Financial
I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.
Mark Friedgan
CEO at CreditNinja
Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.
René Pfitzner
Co-Founder at Experify
Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.
Bruce Burdick
Chief Information Officer at Integra Credit
We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.
Jemal Swoboda
CEO at Dabble
The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.
Arthur Tretyak
Founder and CEO at IntegraCredit
With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.
Lee Ebreo
VP of Engineering at Credit Ninja
These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.
Selah Ben-Haim
VP of Engineering at Prominence Advisors
Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).
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Start here
See it on your own backlog
Bring a real slice of your feedback backlog to the demo. We'll show the synthesis live — clustering, citations, and the draft PRD, on your own data.
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Talk to a solutions architect
Direct to a senior architect — never a sales queue. Replies within one business day.
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