Enhancing a Global Healthcare Retailer's Self

Service On-Demand Reporting Platform

The Challenge

When a leading global retailer in the health and wellness industry experienced challenges in gathering and accessing information, they needed help creating a single source of truth in order to make better strategic and operational decisions.

Internal data was dispersed across various different sources and was only available to a few high-level executives in the company.

That made it very difficult for others within the organization to get their questions answered on time, if at all.

How We Solved It

To address the issue, Sphere built a new self-service on-demand reporting system. The system initially consisted of 10 Quick Reports complete with dashboards and visualizations based on their top 10 queries. Examples include an inventory report with indicators of stock shortage and/or overage and a sales report detailing monthly revenue.

In a phased roll-out, we then gave key stakeholders the ability to do their own ad hoc queries so that they could access the information they needed anywhere, anytime on any device. Lastly, for more complex queries, we created customized reports on a bi-weekly basis with the ability to make it public so that others throughout the organization have access.

How’d we do it? We used Tablow for development and pulled data from various sources including ERP, inventory, warehouse management systems and their Ecommerce platform. Following an agile process, implementation was quick and seamless with no impact to the company’s existing systems and/or infrastructure.

The Results

With data now automated, easily accessible and delivered on-time, critical business and operational decisions were now made smarter, faster and more efficiently.

IT saw an increase in productivity as reduced manual effort meant more free time to focus on other tasks.

Most interestingly, access to all this new data led to new questions, insights, analysis, growth opportunities and strategic ideas.

Today, 250 people use the reporting system on a daily basis accessing several hundred reports with usage and client satisfaction increasing year over year.

Organizations around the world trust us

Hear from

our clients

Hear from our clients

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors