Healthcare Case Studies

AI Technician Knowledge Assistant — Life Sciences & GxP Facilities

Sphere helped a life-sciences GxP facilities provider cut technical search time by 60–80% — from 45 minutes to 9 seconds — with a RAG-powered AI knowledge assistant.

AR Proactive: Deploys 80% Faster, 4 New Customers, 10%+ Revenue Lift

Sphere embedded a senior delivery pod inside AR Proactive — a B2B SaaS for healthcare AR/RCM — rebuilt the CI/CD pipeline, restructured prioritization and Jira, and added 5+ engineers and designers. Result: 80% faster feature deploys, 4 new customers onboarded, and a 10%+ revenue lift.

Enhancing a Global Healthcare Retailer's Self-Service On-Demand Reporting Platform

When a leading global retailer in the health and wellness industry experienced challenges in gathering and accessing information, they needed help creating a single source of truth in order to make better strategic and operational decisions. Internal data was dispersed across various different sources and was only available to a few high-level executives in the company. That made it very difficult for others within the organization to get their questions answered on time, if at all.

Sphere builds prototype ad tech analytics platform for Proclivity Media

Proclivity Media wanted to build a prototype of its advertising technology analytics platform. With an algorithm in mind, they needed a team with the analytics experience necessary to build a scalable front and back-end system that would allow them to establish proof of concept with a custom analytics prototype.

Enhancing a Global Healthcare Retailer’s Self-Service On-Demand Reporting Platform

Facing data challenges, a health retailer partnered with Sphere to forge a self-service reporting system, delivering 10 Quick Reports with dynamic insights. Phased expansion granted stakeholders ad hoc queries and custom reports, optimizing data from various sources through agile implementation. The innovative system empowered decision-makers, streamlined processes, and unveiled new growth avenues.

Custom Atlassian Healthcare Solution for Delta Dental

Sphere Partners collaborated with Delta Dental by assisting with the first phase of their digital transformation — migration from a legacy bug tracking system, Rally (CA Technologies ), to Atlassian’s Jira through a customized Confluence solution.

Enhancing Patient Experience in Workflows and Teleradiology

The radiology company's ideal scenario involved matching each imaging study with the radiologist proficient in its specific medical domain.

Remote Assistance in Scanning Procedures Reduces Staffing Costs

Sphere created a Remote Cockpit System to allow for effective cross-training of multiple healthcare instruments, cutting unnecessary staffing costs.

EmmiEducate: Patients Empowerment and Education Platform

Emmi Solutions is a healthcare technology company dedicated to enhancing patient education and engagement through customizable platforms. Their mission is to improve healthcare outcomes by providing patients with valuable information integrated into their healthcare journey.

Revolutionizing the Patient Experience in Hospitals with Modern Engagement Solution

Sphere was tasked to create a technology solution to improve patient experience in multiple hospitals and clinics.

Health-Medic Labs

DAYCARE Clinic

Hamilton Thorne - an acquisition of the AI company

Increasing Efficiency with GenAI Summarization

Facing challenges with time management in customer service, Ascentia collaborated with Sphere to implement a Generative AI solution, dramatically improving call summarization times and customer satisfaction. This case study delves into the structured approach—from the initial GenAI workshop to the successful Proof of Concept—showcasing how targeted technological solutions can transform operational efficiencies.

Automating Documentation for Medical Claims Submission

Sphere transformed a medical practice’s claims submission process by implementing a GenAI-based validation service that streamlined documentation, reduced errors, and accelerated reimbursement times. This innovative solution led to a 65% reduction in corrections, a 20% faster reimbursement process, and a 35% decrease in outstanding accounts receivable, significantly improving the practice's financial health and operational efficiency.

AI-Powered Medical Documentation

Sphere partnered with a U.S.-based telemedicine provider to improve medical documentation through AI-powered solutions, including real-time speech-to-text, automated data structuring, and consultation summarization. This project reduced physicians' administrative burden, improved data accuracy, and enhanced patient satisfaction by enabling doctors to focus more on patient care.

Transforming Healthcare Data Governance & Compliance

A specialized healthcare organization transformed its data governance and compliance with Sphere's team. By building a secure Azure-based infrastructure, automating compliance workflows, and deploying real-time analytics, the organization achieved full regulatory compliance, improved data accuracy, and enhanced operational efficiency.

AI-Driven Workflow Optimization

AI-Powered Order Automation

A global medical device manufacturer processing over 50,000 B2B orders per month faced mounting inefficiencies from heavily manual order handling across fax, email, and portals. With 30+ staff dedicated to data entry and frequent delays caused by weekend backlogs, the company struggled to scale with rising demand. Sphere implemented an AI-powered order automation platform that transformed legacy workflows, dramatically cut labor costs, and unlocked sustainable growth—without expanding headcount.

Healthcare Technology Co. Scales with Google Cloud Platform

As technologies and consumer needs changed, the healthcare technology company needed to apply new features and an improved user experience to its platform. However, since the platform had overgrown its initial implementation — built on a conventional Ruby on Rails app, this proved implausible. To find a solution, the company sought consultancy from Sphere Software.

MKG — Optimized Event-Management Platform with Sphere

To reach the pharmaceuticals market, MKG organizes and promotes medical conferences. They utilize data gathered from this conference (attendees, registrations, activity, etc.) for targeted advertising. They came to Sphere for help optimize their platform.

Custom Atlassian Healthcare Solution for Delta Dental

Since 2014, Delta Dental has been facing a significant digital transformation. The company’s growth necessitated the expansion of their software development and IT teams. Delta Dental required a sophisticated tool for managing all the development projects and initiatives, as well as a top-level collaboration platform for document management. To implement this solution, they first needed assistance with the migration from their legacy bug tracking system. In phase two, the senior management team required additional consulting and training on Agile Development, as well as assistance with finding a collaboration platform for document management.